Refund Policy
Wholesale liquidation is sold as-is. This policy explains the narrow cases where claims, credits, or replacements apply.
All inventory sold by Axiom Liquidations LLC is sold as-is, where-is, with condition grades and manifests disclosed prior to purchase. Because our lots are liquidation, overstock, and customer-return merchandise, individual item returns are not accepted.
Claims window
Shortage, mis-shipment, or freight-damage claims must be submitted in writing within 48 hours of delivery, with photos of the pallet(s), seal condition, and driver-signed BOL noting any damage at delivery.
Resolution
Verified claims are resolved by credit toward a future order, replacement product where available, or partial refund proportional to the verified shortage. Refunds are not issued for condition-grade expectations already disclosed on the manifest.
Freight carrier claims
Concealed damage or loss discovered after delivery is subject to the freight carrier's claims process. We assist with documentation but cannot issue refunds for carrier-caused loss on prepaid freight arranged by the buyer.
Contact
Submit claims to info@axiomliquidations.com with your invoice number, lot ID, and supporting photos.
This document is provided for informational purposes and is not legal advice. Please consult qualified counsel before publishing production policies.